Terms of Service

In these Terms:

• "Service" means the Covra. software platform, including online booking, calendar and client management, staff scheduling, public booking pages, token-based client portals, tattoo studio features, platform administration tools, websites, APIs, and related support services.
• "Business User" means a business or individual who registers for a Covra. account to manage bookings and related operations.
• "End Client" means a person who books, enquires, reviews, or otherwise interacts with a Business User through Covra.
• "Content" means data, text, images, files, and other materials uploaded or transmitted through the Service.
• "Plans" means the Starter, Pro, and Business subscription tiers offered by Covra.

Covra. provides a cloud-based booking and operations platform for service businesses. Core functionality includes:

• Online appointment booking and calendar management
• Client and staff records with role-based access
• Public booking pages accessible at /book/[slug]
• Passwordless magic link authentication for Business Users and staff
• Waitlists, reviews, portfolio displays, and intake forms
• Emergency cancellation workflows and availability blocks
• Tattoo studio tools including projects, sessions, deposits, design review portals, and aftercare messaging
• Audit logs and multi-language support (Lithuanian, English, and Russian)

Covra. does not charge commission on bookings. Subscription fees apply according to the selected Plan. Optional payment features may use Stripe or other integrations configured by the Business User.

We may add, modify, or discontinue features from time to time. Material changes to core functionality will be communicated to Business Users where reasonably practicable.

To register as a Business User, you must:

• Be at least 18 years old or the age of legal majority in your jurisdiction
• Provide accurate and complete registration information
• Maintain the security of access to your email and authorised devices used for magic link login
• Use the Service only for lawful business purposes

You are responsible for all activity occurring under your account, including actions taken by staff members you invite. You must promptly notify us at hello@covra.lt if you suspect unauthorised access.

Covra. uses passwordless magic link authentication. Login links are sent to your registered email address and grant access when used within their validity period.

• You must keep your email account secure and restrict access to authorised persons
• Magic links are personal and must not be shared
• We may invalidate sessions or links where we detect suspicious activity
• Covra. is not responsible for unauthorised access resulting from compromise of your email account or negligent sharing of login links

Covra. offers Starter, Pro, and Business Plans with different feature entitlements. Current plan details and pricing are published on our website or presented during checkout.

• Subscriptions are billed in advance through Stripe unless otherwise stated
• A free trial may be offered at our discretion; trial terms will be specified at sign-up
• You authorise us and Stripe to charge applicable fees to your designated payment method
• Fees are exclusive of taxes unless stated otherwise; you are responsible for applicable VAT or similar taxes
• Failure to pay may result in suspension or downgrade of the Service
• Plan changes take effect according to the billing cycle and configuration displayed at the time of change

Except where required by law, fees already paid are non-refundable. Nothing in these Terms limits mandatory consumer rights that cannot be waived under applicable law.

You agree not to:

• Use the Service for unlawful, fraudulent, deceptive, or harmful purposes
• Upload malware, attempt unauthorised access, or interfere with platform security or performance
• Harass, abuse, or discriminate against End Clients, staff, or third parties
• Infringe intellectual property, privacy, or other rights of any person
• Send unsolicited marketing in violation of applicable electronic communications law
• Misrepresent your identity, business, services, or qualifications
• Scrape, reverse engineer, or copy the Service except as permitted by law
• Use the Service to process special categories of personal data without lawful authority and appropriate safeguards
• Resell or sublicense the Service except as expressly permitted in writing

We may investigate violations and suspend or terminate access where we reasonably believe these Terms have been breached.

When you use Covra. to manage End Client information, you act as an independent data controller (or equivalent under applicable law). You are solely responsible for:

• Determining lawful bases for collecting and processing End Client personal data
• Providing End Clients with a clear privacy notice covering your practices
• Obtaining required consents, including for marketing, health-related intake questions, and image uploads
• Responding to End Client rights requests relating to data you control
• Ensuring data you upload is accurate, relevant, and limited to what is necessary
• Complying with sector-specific regulations applicable to your industry and jurisdiction

Covra. acts as a data processor for End Client data you submit to the Service and processes it only to provide the Service in accordance with your configuration and our data processing terms. You must not instruct us to process data unlawfully.

Business Users may publish public booking pages displaying services, staff, portfolio items, and available times. You are responsible for the accuracy of information presented to End Clients.

• End Clients may book appointments, join waitlists, complete intake forms, and leave reviews subject to your settings
• Token-based portals allow End Clients to cancel, reschedule, manage bookings, submit reviews, or approve tattoo designs without creating an account
• You must honour bookings and communications consistent with your stated policies and applicable consumer protection law
• Covra. facilitates technical delivery of confirmations and reminders but does not guarantee End Client attendance or payment

Where you use tattoo studio functionality, you acknowledge that:

• Project, session, deposit, and design review features are tools to support your workflow and do not constitute legal, medical, or professional advice
• You are responsible for client consultations, consent forms, age verification, hygiene compliance, and any deposit or cancellation policies you publish
• Images and design files you upload must be used with appropriate rights and client permission
• Aftercare messages and templates are your content; you are responsible for their accuracy and suitability

Covra. and its licensors own all rights in the Service, including software, branding, documentation, and underlying technology. Except for the limited rights expressly granted, no rights are transferred to you.

You retain ownership of Content you upload. You grant Covra. a non-exclusive, worldwide licence to host, store, reproduce, display, and transmit your Content solely to operate, secure, and improve the Service.

• You represent that you have all necessary rights to your Content
• We may remove Content that violates these Terms or law
• Feedback you provide may be used by Covra. without restriction or compensation

The Service integrates with third-party providers, including:

• Stripe - subscription billing and payment processing
• Resend - email delivery
• S3-compatible storage - file hosting
• Cloud infrastructure and PostgreSQL database hosting

Your use of third-party services may be subject to separate terms and privacy policies. Covra. is not responsible for third-party outages, policy changes, or acts beyond our reasonable control. Stripe checkout pages may set their own cookies as described in our Cookie Policy.

We strive to maintain reliable availability but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, upgrades, and events beyond our reasonable control may cause temporary interruptions.

Support channels and response times may vary by Plan. We may update the Service, including security patches and feature changes, without prior notice where necessary to protect users or comply with law.

Beta or experimental features may be offered as-is and may be modified or withdrawn at any time.

To the fullest extent permitted by law, the Service is provided "as is" and "as available". Covra. disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Covra. does not warrant that the Service will meet your specific business requirements, that End Clients will complete bookings or payments, or that data loss will never occur. You are responsible for maintaining independent backups of critical business records where appropriate.

To the fullest extent permitted by applicable law:

• Covra. shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data
• Covra.'s aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the fees paid by you to Covra. in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100)
• These limitations apply regardless of the theory of liability and even if Covra. has been advised of the possibility of such damages

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury caused by negligence, or fraud.

You agree to indemnify, defend, and hold harmless Covra., its directors, employees, and affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising out of:

• Your Content and business operations
• Your processing of End Client data or failure to provide required notices or consents
• Your breach of these Terms or applicable law
• Disputes between you and End Clients or staff relating to services you provide

Covra. may assume exclusive defence of any matter subject to indemnification, and you agree to cooperate reasonably.

You may cancel your subscription according to the cancellation process presented in the Service or by contacting hello@covra.lt.

We may suspend or terminate your access immediately if:

• You materially breach these Terms
• Payment is overdue and not remedied within a reasonable grace period
• We are required to do so by law or competent authority
• Continued provision of the Service poses security, legal, or reputational risk

Upon termination, your right to access the Service ceases. We may delete or anonymise data after a retention period consistent with our Privacy Policy and legal obligations. Provisions that by nature should survive termination - including intellectual property, disclaimers, limitation of liability, indemnification, and governing law - will survive.

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania, except where mandatory consumer protection rules grant you the right to bring proceedings in your country of residence.

Before initiating formal proceedings, the parties agree to attempt to resolve disputes in good faith by contacting hello@covra.lt within thirty (30) days of the dispute arising.

• Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement regarding the Service
• Severability: If any provision is unenforceable, the remaining provisions remain in effect
• No waiver: Failure to enforce a provision is not a waiver of future enforcement
• Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or asset sale
• Force majeure: Covra. is not liable for delays or failures due to events beyond reasonable control

Questions about these Terms should be directed to:

• MB Covra.
• Email: hello@covra.lt
• Phone: +370 621 10999